Shipping + Returns
How Will My Order Ship?
Whether you select First Service or Plus Service, know that we partner with some of the most highly valued delivery companies that handle our products with the utmost care. Read below to get familiar with our different shipping options to ensure you select the right one that meets your needs.
We have 2 different shipping options:
First service Delivery - $49
This service includes delivery of the packaged item to the main entrance of the home (no stairs or obstacles). Additional person may be required for any shipment containing a single piece with a weight greater than 250 pounds or any dimension greater than 72 inches.
Plus service Delivery - $99
This service includes two men, inside delivery to your room-of-choice, 1st flight of stairs, we unpack, and remove packing material. Minor preparation, light assembly or setup may be required.
If you would like to have an order shipped outside the United States, please contact us at 516-586-6628 with the destination country and we’ll reply with the best delivery options.
All merchandise purchases are subject to sales tax based in accordance with the current state and local tax rates for the Standard Shipping/In-Home Delivery destination. Taxes are generally calculated on the total selling price of each item, which depending on local and state laws, may include discounts and shipping and processing charges.
Our Promise of Satisfaction
On purchases of regularly stocked products, if within the first 14 days, you are not satisfied with your purchase, we will restore any defect apparent with your purchase or gladly correct your dissatisfaction through an exchange or refund when your furniture is returned in new condition. (Custom order and sale products are not included.)
In case of damage
All deliveries are insured, therefor all claims noted at the time of delivery will be filed with the shipper by us only upon receiving a claim from our customer. If the damage is severe, you agree to refuse ONLY the item that is damaged and make notations on the freight bill. Customer must take photographs of the damaged piece(s) whether the damaged piece is accepted or refused at the time of delivery, and shall provide photographs to us upon request.
If the damage is not severe and you agree to receive a discount covering the cost of repairs, you must file a claim with us immediately by providing images of the damage in order for us to estimate the repair charges.
All items refused due to damage at the time of delivery will be replaced upon availability.
The freight company’s receipt should not be signed before you have completed the inspection. Please make sure to have some company to help you unpackaged and inspect the merchandise as the driver will not allow a lot of time for inspection since the delivery type you have selected is "curb side"
Our products come with a 1 year warranty. In case of any damages reported at the time of delivery our team can repair or replace your furniture quickly.